FREQUENTLY ASKED QUESTIONS
Orders & Shipping
How long does shipping take?
Orders ship within 0–2 business days. Standard U.S. delivery takes 3–7 business days after dispatch. International orders vary by destination — typically 7–14 business days.
Is shipping free?
Free standard shipping on all U.S. orders over $99. Orders under $99 ship for a flat $6.99.
Do you ship internationally?
Yes. We currently ship to Canada, the UK, Australia, and select EU countries. International shipping rates are calculated at checkout.
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can use it to track your package directly through the carrier’s website.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. See our full Returns & Refunds policy for details.
How do I start a return?
Email support@thecwapparel.store with your order number and the item(s) you want to return. We will send you a prepaid return label within one business day.
Can I exchange for a different size?
Yes. Email us and we will set up an exchange. If the replacement size is in stock, we will ship it as soon as we receive your return.
Product & Sizing
What fabric weight do you use?
Our hoodies and crewnecks are cut from 400GSM heavyweight French terry cotton. Tees are 240GSM premium combed cotton. Joggers are 380GSM brushed fleece.
How do your pieces fit?
Most pieces are designed with a relaxed fit. If you prefer an oversized look, go true to size. For a more fitted silhouette, size down one. Each product page includes specific fit guidance.
Do your pieces shrink?
All garments are pre-shrunk and enzyme-washed before shipping. Minimal shrinkage (1–2%) may occur with hot machine drying — we recommend air drying for best results.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted with industry-standard SSL/TLS. We never store your card details on our servers.